Many of our clients often have specific inquiries regarding our professional cleaning services. Below are some of the most common questions we receive at Cleaning Company.
Just go through the signup process to book a cleaning. As you provide details about your home and preferred schedule, your quote will automatically update.
You’ll only be charged for the actual time your cleaner spends working at your home. If they finish ahead of schedule, you won’t be billed the full quoted amount.
Absolutely not! We believe in a hassle-free experience, so we’ll never send pushy salespeople to your door. You can easily get a quote and book your cleaning online in just about a minute.
Cleaning supplies aren’t included by default to ensure your cleaner uses the products you prefer, and to prevent any cross-contamination between homes.
If you don’t have supplies, we can bring them for an additional fee of $10 per visit ($15 for move-in/out cleanings). You can select this option from your customer dashboard. Click here to see a list of recommended items to have on hand. Please note: we always use your vacuum and mop/bucket, so make sure those items are available.
Please contact us immediately, and we’ll make sure to resolve the issue. We stand by our satisfaction guarantee and will do everything we can to make things right.
we don’t guarantee same-day bookings. But, depending on the day, we can often meet this requirement.
It’s completely up to you. If you’re not going to be home, make sure you let us know how to access your house by putting the information in your customer dashboard.
Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.
You are not charged until after the cleaning has been completed. Your invoice will reflect only the amount of time that your cleaner was actually at your home working, rounded-up to the nearest 15 minute increment.
No, you can cancel service anytime without any penalties. You don’t have to commit to any contracts or pre-determined number of appointments.
Here’s a listing of what gets cleaned in every room of your house during a standard cleaning. You can also request extra items via your customer dashboard.
Cleaning supplies aren’t included by default. This ensures your cleaner uses the products you like and there isn’t any cross-contamination from house to house.
However, if you don’t have supplies, we can bring them for an additional charge of $10 per visit ($15 for move-in/out cleanings). You can opt-in to this option from your customer dashboard.Also, you can click here to see a list of items to have on hand. Please note: we always use your vacuum and mop/bucket so please be sure to have those items on-hand.
We offer a range of services from weekly cleaning to one-time cleaning to move-in and move-out cleaning. You can see the different services by visiting the front page and clicking on the “Services” button halfway down the page.
Only one cleaner is sent to your home. If you’re on a recurring schedule, we’ll do our best to match you with the same person going forward.
Absolutely. The cleaners go through a screening process that includes a police background check, reference checks and in-person interviews. We also require significant experience in residential house cleaning to work with us.
Our cleaning partners use natural and eco-friendly cleaning products and have a customer satisfaction guarantee.
